Safety & trust

Every caregiver profile displays “Profile Verification: Not Yet Verified.” We do not run background checks, licensing checks, credential checks, insurance checks or registry checks in this version. The database is prepared for those checks, but a status only changes when an administrator actually verifies it.

Interview caregivers, ask for and contact references, confirm identity in person, and consider commissioning your own background check through a licensed provider before hiring. You are hiring independently.

Messages are readable only by the two people in a conversation. Your senior profiles, care requests and matches are visible only to your account and platform administrators. We never ask for Social Security numbers, driver's license numbers, medical records or financial account details.

You can block or report any user from a conversation. Reports go to platform administrators, who can hide reviews, unpublish profiles and suspend accounts. Every administrative action is recorded in an audit log.

The Match Score is a recommendation derived from self-reported profile data and your care request. It is not a safety rating, a quality guarantee, or an endorsement.

SeniorCare Connect is not an emergency service and is not monitored around the clock. In an emergency, call your local emergency number.