Delete Your SeniorCare Connect Account

What is deleted

• Your name, email, phone, city and ZIP code
• Your profile photo and any photos you uploaded
• Senior profiles and care needs you added
• Saved providers, saved caregivers and favourites
• Notifications, notification settings and search preferences
• Caregiver profile details, availability and published listing
• Contact details on inquiries you sent to providers
• Your sign-in credentials — the account can never be signed into again

What may be retained, and why

• Messages you sent stay in the other person's conversation, shown from a deleted user with no name or contact details.
• Reviews you published keep their rating and text with no author identity, so other families are not misled.
• Safety reports and moderation records are kept while any investigation is open.
• Billing and tax records required by law are kept by our payment processor.
• A minimal deletion audit record: a one-way hash of your email, the date, and an optional reason. It cannot be turned back into your email address.

Government licensing records for a care business are public data and are not deleted. If you claimed a business listing, your claim and your personal connection to it are removed and the listing returns to unclaimed.

How long it takes

When you confirm while signed in, your account and personal information are deleted immediately and you are signed out at once. Routine encrypted backups are rotated out within 30 days. If you email us instead because you cannot sign in, we verify ownership of the email address and complete the deletion within 30 days.

What happens to a subscription

If your Caregiver Pro subscription is billed by us through our payment processor, we cancel it as part of the deletion so you are not billed again. If you subscribed through the Apple App Store or Google Play, only the store can cancel that subscription — deleting your account here does not cancel it. Cancel it on iPhone in Settings → your name → Subscriptions, or on Android in Play Store → Profile → Payments & subscriptions → Subscriptions.